Who We Are

cæstudy is a consulting practice operated by Mark Emila, based in Toronto, Ontario, Canada. This policy describes how we collect, use, and protect personal information in connection with caestudy.com and our consulting services, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Website enquiries. When you submit the contact form at caestudy.com, we collect your name, email address, organization (optional), and message.

Technical and hosting data. Our website is hosted by Netlify. Netlify may collect technical information such as IP address, browser type, and request logs as part of standard hosting operations. We do not use cookies or analytics tracking on this website.

Consulting engagements. In the course of delivering services, we may access or receive personal data provided by clients or accessed through client systems. Such data is processed solely to fulfill obligations under the applicable engagement agreement and is not used for any unrelated purpose.

How We Use Your Information

Contact form submissions are used only to respond to your enquiry. We do not sell personal information. We disclose personal information only to service providers who process it on our behalf, where required by law, or with your consent.

Personal data accessed through client systems is used solely for the purpose of delivering the contracted engagement and is subject to the confidentiality terms of that agreement.

Data Processors and Cross-Border Transfers

We use Netlify (netlify.com) to host this website and to receive contact form submissions. Information submitted through the contact form and technical hosting data may be processed by Netlify in Canada, the United States, or other jurisdictions where Netlify and its service providers operate. Such transfers are subject to Netlify's privacy policy. No other third-party processors handle personal information submitted through this website.

Safeguards

We protect personal information using measures appropriate to its sensitivity, including access controls, secure hosting, and contractual confidentiality obligations with service providers. Consulting engagement data is handled under the confidentiality terms of the applicable engagement agreement and is accessible only to personnel directly involved in delivering the engagement.

Retention

Contact form submissions are retained for up to 24 months from the date of submission, unless a longer period is required for legal or business purposes. Personal data handled through consulting engagements is retained and disposed of in accordance with the terms of the applicable engagement agreement.

Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you and to request corrections where that information is inaccurate. To exercise these rights, contact our Privacy Officer at info@caestudy.com.

If you have a privacy concern or complaint that we are unable to resolve, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Contact

Privacy Officer: Mark Emila info@caestudy.com Toronto, Ontario, Canada